Support Center

We are here to help you get the most out of MaterialAP.

Contact Us

As an early-stage company, we pride ourselves on direct, personal support. Whether you are facing a technical issue, have a feature request, or just want to discuss your workflow, you can reach our team directly.

Email Support: haksing@islandbridge.io

We aim to respond to all inquiries within 24 hours during Irish business hours (GMT/IST).

Common Topics

Data Extraction Issues

If a document isn't extracting correctly, you can use the "Reprocess" button in your dashboard. If the issue persists, please email us the document ID (found in the URL) and we will investigate.

Xero Synchronization

Ensure your Xero connection is active in the Settings page. If you receive synchronization errors, they are often due to locked periods or archived accounts in Xero.

Feature Requests

We are actively developing MaterialAP. If there is a feature that would make your life easier, please let us know. Many of our best updates come directly from user feedback.